The best free alternative to Crisp
Heedback gives you everything you need to handle customer support — unlimited conversations, a shared inbox, contacts, Slack integration, and analytics. All free. No per-seat pricing. No trial that expires.
Why teams switch from Crisp
Per-seat pricing adds up fast
Crisp charges per workspace seat. As your team grows, costs scale with headcount instead of value. Heedback has no per-seat pricing — ever.
No structured feedback loop
Crisp handles conversations but gives you no way to collect feature requests, let users vote, or share a public roadmap. Feedback stays buried in chat logs.
Limited free plan
Crisp's free tier is restricted to 2 seats with basic features. Heedback's free plan includes unlimited conversations, contacts, Slack, and full analytics.
Everything you need — for free
These features are included in the free plan. No limits. No trial.
Shared inbox with real-time chat
All customer conversations in one place. Live chat from your widget, email, and portal all flow into a single inbox. Assign to teammates, add internal notes, and resolve together.
Kanban conversation management
Organize conversations visually with status columns — open, pending, resolved. Drag and drop to triage. Filter by assignee, tag, or priority. No ticket gets lost.
Contacts management
Every person who reaches out becomes a contact. See their conversation history, metadata, and activity at a glance. Know who you are talking to before you reply.
Slack integration
Get notified in Slack when new conversations come in. Reply directly from Slack or jump into Heedback with one click. Stay responsive without switching tabs.
Dashboard and analytics
Track response times, conversation volume, resolution rates, and team performance. Understand your support quality with real data, not guesswork.
Crisp vs Heedback Free
| Heedback (Free) | Crisp | |
|---|---|---|
| Live chat widget | Free | Free (2 seats) |
| Shared inbox | Free | From $25/mo |
| Unlimited conversations | Free | Free (limited) |
| Contacts management | Free | From $25/mo |
| Slack integration | Free | From $25/mo |
| Analytics dashboard | Free | From $25/mo |
| Per-seat pricing | None | Yes |
| Self-hosted option | Available | No |
Ready to switch from Crisp?
Create your free account in 30 seconds. No credit card. No trial expiration.
Why Heedback Is the Best Free Alternative to Crisp
Crisp is a well-known customer messaging platform used by over 500,000 companies. It offers live chat, a shared inbox, and a chatbot builder. For small teams starting with customer support, Crisp is a reasonable choice.
But Crisp’s pricing model creates friction as you grow. The free plan is limited to 2 seats. To unlock features like a knowledge base, chatbot automation, or integrations, you need to move to the Essentials plan at $25 per month per seat. For a team of 5, that is $125 per month just for basic support tooling.
Heedback takes a different approach. The free plan includes everything a support team needs to operate effectively: unlimited conversations, a shared inbox, contacts management, Slack integration, and a full analytics dashboard. There is no per-seat pricing. Your entire team can use Heedback without worrying about the bill growing with each new hire.
What You Get for Free with Heedback
The Heedback free plan is designed to be a complete customer support solution, not a teaser with artificial limitations.
Unlimited conversations. There is no cap on how many customers you can talk to. Whether you handle 10 conversations a day or 1,000, the free plan covers it.
Shared inbox. Every message from your chat widget, customer portal, and email digest lands in a single inbox. Assign conversations to team members, add internal notes, tag for categorization, and track status from open to resolved.
Contacts management. Every customer who reaches out is tracked as a contact. View their full conversation history, metadata, and engagement patterns. You always know who you are talking to.
Slack integration. Receive real-time notifications in your team’s Slack channel when new conversations arrive. Reply directly from Slack or click through to the full conversation in Heedback.
Dashboard and analytics. Monitor your support operation with metrics that matter: average response time, resolution rate, conversation volume trends, and team performance. Data-driven support is not a premium feature — it is table stakes.
When You Need More
If your team grows beyond support into product management territory, Heedback’s Pro plan adds:
- A knowledge base with a Notion-like editor for self-service help articles
- Feature voting boards where customers submit and prioritize feature requests
- A public roadmap that builds transparency with your user base
- A changelog for publishing release notes and product updates
- A customer portal that unifies all of the above into a branded destination
These are available on the Pro plan at a flat monthly rate with no per-seat charges. But the free plan stands on its own as a complete support tool.
The Bottom Line
If you are paying for Crisp or limited by its free tier, Heedback offers a genuinely free alternative with more features out of the box. No seat limits, no conversation caps, no feature gating on essentials like analytics and integrations.
Start with Heedback for free and see the difference for yourself.
Pro
When you're ready to grow
Unlock advanced tools on the Pro plan.
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Knowledge base
Write help articles with a Notion-like editor. Full-text search and multi-language support.
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Feature voting boards
Let your users submit and vote on feature requests. Prioritize based on real demand.
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Public roadmap
Show your users what you are building, what is planned, and what shipped.
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Changelog
Publish beautiful release notes. Notify subscribers when you ship updates.
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Customer portal
A branded destination where users find help, vote on features, and track product updates.
Frequently Asked Questions
Is Heedback really free?
Yes. The free plan includes unlimited conversations, a full support inbox, contacts management, Slack integration, and analytics. No credit card required, no time limit, no hidden fees.
What is the catch with the free plan?
There is no catch. Free includes everything you need for customer support. Pro features like knowledge base, feature boards, roadmap, and changelog are available when you are ready to upgrade.
How does Heedback compare to Crisp's free plan?
Crisp's free plan limits you to 2 seats with basic features. Heedback's free plan has no seat limit and includes contacts management, Slack integration, and full analytics that Crisp reserves for paid tiers.
Can I migrate from Crisp to Heedback?
Yes. Sign up, install the widget on your site (one script tag), and start receiving conversations immediately. You can run both tools in parallel during the transition.
Does Heedback have a chatbot like Crisp?
Not a visual chatbot builder. Heedback uses AI auto-reply that drafts responses from your knowledge base, which agents review before sending. This is a Pro feature.
Can I self-host Heedback?
Yes. Heedback is fully self-hostable with Docker. In self-hosted mode, all features are free — no license key needed.
Ready to switch from Crisp?
Create your free account in 30 seconds. No credit card. No trial expiration.