Knowledge Base
Create organized, searchable help articles so customers can find answers without waiting for your team.
How to Reset Your Password
Go to Settings → Security → Reset Password...
Account Security Best Practices
Enable two-factor authentication and use strong passwords...
Troubleshooting Login Issues
If you cannot log in, try resetting your password first...
Empower customers to help themselves
Heedback’s knowledge base lets you create, organize, and publish help articles that your customers can search and browse on your branded portal. Group articles into collections, write in a rich-text editor, and let PostgreSQL-powered full-text search deliver instant, relevant results to your users.
A well-maintained knowledge base is the most scalable form of customer support. Every article you publish deflects tickets, reduces response times, and improves customer satisfaction. Heedback makes it easy to keep your docs up to date with a clean editing experience, draft and publish workflows, and built-in article feedback so you know which content needs improvement.
With full multi-language support, you can write articles in every language your customers speak. Each article supports multiple translations, and the portal automatically displays the right version based on the user’s locale. Your documentation stays fully under your control with zero per-article or per-view fees.
Key Benefits
- Full-text search powered by PostgreSQL for fast, relevant results without external services
- Organize articles into collections with drag-and-drop ordering
- Built-in article feedback to identify gaps and improve content over time
- Multi-language article support with automatic locale-based delivery
Ready to own your customer support?
Deploy Heedback in minutes. No credit card required.