AI-Powered Auto-Replies
Automatically draft accurate responses to customer questions using your knowledge base as the source of truth.
How do I reset my password?
Let AI handle the repetitive questions
Heedback’s AI auto-reply feature drafts responses to incoming customer messages by searching your knowledge base for relevant articles. When a customer asks a common question, the AI instantly suggests a well-crafted reply grounded in your own documentation — saving your team hours of repetitive typing every week.
Unlike generic AI chatbots that hallucinate answers, Heedback’s approach is retrieval-augmented: every suggested reply is anchored to content your team has written and approved. Agents review the draft before sending, keeping humans in the loop while dramatically reducing response times. The result is faster support without sacrificing accuracy or trust.
Your knowledge base and customer conversations remain fully under your control. You decide exactly how AI is used, keeping your data pipeline, prompts, and costs transparent and predictable.
Key Benefits
- AI drafts replies from your existing knowledge base articles for grounded, accurate responses
- Human-in-the-loop workflow — agents review and approve before sending
- Dramatically reduces first-response time and repetitive work for support teams
- Full control over your data and AI pipeline for maximum privacy
Ready to own your customer support?
Deploy Heedback in minutes. No credit card required.