AI-Powered  Auto-Replies 

Let AI handle the repetitive questions

Heedback’s AI auto-reply feature drafts responses to incoming customer messages by searching your knowledge base for relevant articles. When a customer asks a common question, the AI instantly suggests a well-crafted reply grounded in your own documentation — saving your team hours of repetitive typing every week.

Unlike generic AI chatbots that hallucinate answers, Heedback’s approach is retrieval-augmented: every suggested reply is anchored to content your team has written and approved. Agents review the draft before sending, keeping humans in the loop while dramatically reducing response times. The result is faster support without sacrificing accuracy or trust.

Your knowledge base and customer conversations remain fully under your control. You decide exactly how AI is used, keeping your data pipeline, prompts, and costs transparent and predictable.