Real-Time Support Inbox
A unified messaging inbox that lets your team respond to customers in real time with full conversation history.
Jane Doe
Hi! I can't find where to reset my password. Can you help?
Sure! Go to Settings → Security → Reset Password. Let me know if you need anything else!
Never miss a customer message again
Heedback’s real-time support inbox brings every customer conversation into a single, clean interface. Whether your users reach out through the embeddable widget or the public portal, every message lands in one organized inbox — no more switching between tools or losing track of conversations.
Built for teams that value speed and context, the inbox displays the full conversation history alongside user details so your support agents can respond with confidence. Messages appear instantly thanks to server-sent events, meaning your team can have fluid, real-time conversations without page refreshes or manual polling.
Every conversation stays private and secure, with full data ownership included. No per-seat pricing that punishes you for growing your team. Your customer data belongs to you.
Key Benefits
- Unified inbox for all customer conversations across widget, portal, and API channels
- Real-time message delivery with instant notifications — no delays, no polling
- Full conversation history with user context for faster, more informed replies
- Private by default — full data ownership included
Ready to own your customer support?
Deploy Heedback in minutes. No credit card required.