Real-Time Support Inbox
A unified messaging inbox that lets your team respond to customers in real time with full conversation history.
Every message. One inbox. Zero delays.
Never miss a customer message again
Heedback’s real-time support inbox brings every customer conversation into a single, clean interface. Whether your users reach out through the embeddable widget or the public portal, every message lands in one organized inbox — no more switching between tools or losing track of conversations.
Built for teams that value speed and context, the inbox displays the full conversation history alongside user details so your support agents can respond with confidence. Messages appear instantly thanks to server-sent events, meaning your team can have fluid, real-time conversations without page refreshes or manual polling.
Every conversation stays private and secure, with full data ownership included. No per-seat pricing that punishes you for growing your team. Your customer data belongs to you.
Key Benefits
Explore more features
AI Auto-Reply
AI drafts responses from your knowledge base. Review and send in one click.
Learn more →Knowledge Base
Organized help articles with full-text search. Reduce support volume by 40%.
Learn more →Embeddable Widget
Add a support widget to your app in minutes. No iframe needed.
Learn more →Ready to own your customer support?
Deploy Heedback in minutes. No credit card required.