Full Multi-Language Support

Speak your customers’ language

Heedback is built with internationalization at its core, not bolted on as an afterthought. The admin dashboard, customer portal, and embeddable widget all support multiple languages. Content — articles, changelog entries, feature board posts — can be translated into as many locales as your organization needs, with a clean per-locale editing experience.

The platform distinguishes between UI locales (English, French, Dutch, Spanish, German) and content locales that you define per organization using any BCP-47 language code. The portal uses URL-based locale routing for SEO-friendly multi-language URLs, and Accept-Language detection automatically redirects first-time visitors to their preferred language. The translation editing interface uses a tabbed layout so your team can manage all locales side by side.

You can serve a fully localized customer support experience without relying on external translation management platforms. Every translation is stored in your own database, and the intelligent fallback chain ensures users always see content — even if a specific translation isn’t available yet.

Key Benefits

• UI and content localization with support for any BCP-47 language code
• URL-based locale routing and Accept-Language detection for seamless user experience
• Tabbed translation editor for efficient side-by-side multi-locale content management
• Intelligent fallback chain ensures content is always displayed, even for partial translations