Webhooks & API

Fits into your existing workflow

Heedback exposes a comprehensive REST API that powers everything — the admin dashboard, the portal, and the widget all consume the same versioned API. That means anything you can do in the UI, you can automate through the API. Create tickets programmatically, sync feedback with your project management tools, or build custom dashboards that pull data directly from Heedback.

Webhooks let you react to events in real time. Get notified when a new conversation starts, a feature request receives a vote, or a customer leaves article feedback. Pipe these events into Slack, your CRM, a data warehouse, or any internal tool that accepts HTTP callbacks. The webhook payload includes full event context so your integrations have everything they need to act.

Heedback gives you unrestricted API access with no vendor-imposed rate limits. You can extend the API, add custom endpoints, or modify webhook payloads to fit your exact requirements. No marketplace fees, no partner program restrictions — just a clean, well-documented API that you fully own.

Key Benefits

• Full REST API with versioned endpoints — everything the UI can do, the API can do
• Configurable webhooks for real-time event notifications to any HTTP endpoint
• No vendor-imposed rate limits or API usage fees
• Extensible architecture lets you customize the API to fit your needs