Push & Email Notifications
Keep your team and customers informed with browser push notifications and automated email digests.
Never miss a message. Never spam your team.
Stay responsive without being glued to the dashboard
Heedback’s notification system ensures your team never misses a customer message, and your customers never feel ignored. Browser push notifications alert support agents the moment a new message arrives, while automated email digests batch updates for team members and end users on a regular schedule.
For your support team, Web Push notifications powered by the VAPID protocol deliver instant browser alerts when customers send messages — even when the Heedback dashboard isn’t open. For your customers, email digests aggregate new replies from your team so they get a clean summary instead of individual emails for every message. The digest system runs on a configurable interval with Redis-based distributed locking to prevent duplicates in multi-instance deployments.
Push notifications go through your own VAPID keys, email is sent through your configured mail provider, and no third-party notification service sits between you and your users. You control the delivery pipeline, the frequency, and the content.
Key Benefits
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