Push & Email Notifications

Stay responsive without being glued to the dashboard

Heedback’s notification system ensures your team never misses a customer message, and your customers never feel ignored. Browser push notifications alert support agents the moment a new message arrives, while automated email digests batch updates for team members and end users on a regular schedule.

For your support team, Web Push notifications powered by the VAPID protocol deliver instant browser alerts when customers send messages — even when the Heedback dashboard isn’t open. For your customers, email digests aggregate new replies from your team so they get a clean summary instead of individual emails for every message. The digest system runs on a configurable interval with Redis-based distributed locking to prevent duplicates in multi-instance deployments.

Push notifications go through your own VAPID keys, email is sent through your configured mail provider, and no third-party notification service sits between you and your users. You control the delivery pipeline, the frequency, and the content.

Key Benefits

• Instant browser push notifications for support agents via Web Push and VAPID
• Automated email digests for both team members and end users on a regular schedule
• Redis-based distributed locking for reliable delivery in multi-instance deployments
• Private notification pipeline with no third-party services required