Team  Management 

Organize your team for efficient support

Heedback’s team management features give you the tools to run a structured, accountable support operation. Invite team members to your organization, assign roles and permissions, and route customer conversations to the right people. As your team grows, Heedback scales with you — without increasing your bill.

Multi-tenant architecture means each organization operates in complete isolation. Team members belong to specific organizations with defined roles, ensuring that access is scoped and secure. Assign conversations to individual agents, track who’s handling what, and ensure no customer request falls through the cracks. The admin dashboard provides a clear overview of your team’s workload and response activity.

There are no per-seat fees that penalize team growth. Add as many support agents, product managers, and administrators as you need. Your team data is stored securely in your own database, and you have full control over access policies, session management, and authentication flows.