Feature Comparison

Heedback Canny

Feedback & Roadmap

Feature voting boards

Public roadmap

Changelog

User segmentation

Support

Live chat / Inbox

AI auto-reply

Knowledge base

Customer portal

Platform

Embeddable widget

Multi-language

Why choose Heedback

1

Full support inbox with AI auto-reply — Canny has no support features

2

Knowledge base and customer portal included

3

One platform for support + feedback instead of stacking tools

Where Canny excels

Mature feedback analytics with user segmentation and scoring
Deep integrations with Jira, Linear, and project management tools
Polished UI specifically designed for product managers

Heedback is ideal if…

You want feature voting, roadmap, and changelog like Canny offers, but also need a support inbox, knowledge base, and customer portal — all in one platform.

Canny is a purpose-built product feedback tool that does feature voting, roadmaps, and changelogs exceptionally well. Its interface is designed specifically for product managers, with useful features like user segmentation, feedback scoring, and tight integrations with project management tools like Jira and Linear. If your only need is to collect and prioritize feature requests, Canny is a strong specialized option.

The limitation is that Canny does nothing beyond feedback management. It has no support inbox, no knowledge base, no live chat, and no customer portal. Teams using Canny still need a separate helpdesk tool to handle customer conversations, which means managing multiple subscriptions, switching between platforms, and losing the connection between support conversations and feature requests.

Heedback combines both sides of the equation. It offers the same core feedback tools — voting boards, a public roadmap, and a changelog — alongside a full customer support suite with a shared inbox, AI auto-reply, knowledge base, and customer portal. This means a feature request that surfaces in a support conversation can flow directly into your feedback board without leaving the platform. For teams tired of paying for Canny plus a separate helpdesk, Heedback consolidates everything into one tool with affordable pricing.